Call originating from an device outside the switch network infrastructure to a device inside the switch network infrastructure.

Call made to one phone number that can be answered by multiple phone devices.

Call originating from a device inside the switch network infrastructure to a device outside the switch network infrastructure.

Call with media sent through Zoom Core that acts as a proxy between two or more Zoom endpoints.

Call with media sent directly between two Zoom endpoints.

Blind conference

Call between three or more parties where the invited third party was consulted prior to the invite.

Blind transfer

Call transferred from one agent to another agent where the other agent was consulted prior to the transfer.

Call made to a call queue that distributes phone calls from a single telephone number to a group of different phone lines.

Call whose duration exceeds the Long Call Duration (minutes) limit configured for the data source in WFE.

Call that is put on hold and resumed at least once, which does not become a transfer or conference as the same agent resumes the call.

Call made to or from a line on which other users can make and receive calls on behalf of the owner.

Call made to or from an unassigned desk phone that can be used by anyone.

Call made to or from a Zoom meeting room video conferencing system that sits on the Zoom Cloud ecosystem.

Call made to or from a userless, fixed, IP conferencing phone device.

The switch can be configured to record only a set percentage of the total call volume.

The recording of the call is controlled manually, usually through a software client or a button on the phone.