Editing a data source

  1. Navigate to Data Sources > Settings in either the Integration Management or Recording Management module, and select the data source you want to edit.

  2. Make changes to the editable fields/check boxes as required.

    You cannot make changes to the following fields:

    • The data source Type that you selected when you created the data source (for example, Phone, Dialer, Operations, Quality).

    • The Switch/Hub Type you selected when creating a Phone, Dialer or Trader data source type.

  3. Click Save. The changes to the data source are saved.