Deactivate Groups

When you create a group, you typically select the Active option. Active groups are visible in applications such as Interactions or eLearning and are included in searches and reports. If a group is no longer needed, you can deactivate or delete it.

If a group is deleted, data associated with the group is deleted. To be able to search for the calls of users assigned to the group, or generate reports on the group, you deactivate the group.

Once deactivated, the group no longer appears in the group hierarchy when generating reports or performing searches. However, if you select the root group, or any group that is higher in the hierarchy than the deactivated group, the results include the deactivated group.

Alternatively, you can define groups as inactive until you need to activate them.

Procedure

Go to Organization Management. Under Hierarchies, select Group Settings.
Select the group to deactivate.
In the Employee Group Form, clear the Active check box.

To reactivate the group at any time, select the Active check box again.