Query Integration Service status

If you have Administrator privileges you can query the status of the integration service to learn more about workspaces, by extension, employee ID, workstation or employee, and current call information by extension.

Procedure 

  1. Click Status > Integration Queries.

    Integration Queries in Recorder Manager

  2. Specify the following for your query:

    Criteria

    Values

    Query Types

    Select one of the following:

    • Workspaces—returns information about the workspace. A workspace is the conceptual entity of a phone tied to a workstation. (Extended attributes will not be available.)

    • Current Calls—returns information about current calls.

    • Current Recordings—returns information about current recordings.

    • Current Contacts—returns information about contacts (ID, ANI, DNIS, direction, current duration), interactions (ID, device, current duration), and recordings (INUM, type, current duration).

    • Failed Devices—returns information about failed devices only. (Extended attributes will not be available.)

    • Current SIP Calls—returns active SIP calls. You may further refine the query by selecting "Extension" or "SIP CallId" as the Criteria Type, then specifying an extension or SIP call ID respectively in the Criteria Field. Search by extension is applicable only when the Recorder Integration Service is capable of tagging extensions from SIP messages. In environments with gateway correlation, for example, no extension will be provided as part of the SIP INVITE, and therefore a search by extension will not return any results.

    Criteria Types

    Select one of the following, to be applied to the Query Type selected above. You must also complete the Criteria Field described below.

    For example, if you select a Query Type of Workspace with a Criteria Type of Extension, type the extension number in the Criteria Field, and the query will provide status information for that workspace extension.

    • Extension

    • AgentId

    • Workstation

    • Employee

    • SIP CallId

    Data Source

    The list of data sources is derived from those set up in Enterprise Manager. Select one of these or alternatively, select *(All Datasources) to query the complete list.

    Criteria Field

    Specify a value for the particular Criteria Type you selected above. For example, if you selected AgentID as the Criteria Type, enter the actual AgentID here.

    Extended Attribute

    Select this check box to include CTI and custom attribute information about displayed calls. (Disabled by default as this data may occupy a large amount of screen space.) You cannot use Extended Attributes with the Workspaces and Failed Devices as the Query Type.

  3. Click Submit.

  4. The query results will appear in the lower half of the page. If a query fails, it may mean that the system is unable to contact the Integration Service.

    For each new query you must click Submit again to view the results.