Identification Rule basics

An Identification Rule is a list of one or more interaction attributes whose values can identify a unique person. During the creation voiceprint models for automatic enrollment, the system associates the values with voiceprints. During identity verification or for voiceprint model enhancement as part of automatic enrollment, the values are used to update the voiceprint for a specific customer or employee.

You create separate Identification Rules for customers and employees because different interaction attributes identify each user type.

  • Customer - A person outside the enterprise involved in the interaction. Typically, the customer is a person doing business with the enterprise.

    When you create a Customer Identification Rule, the interaction attributes you select for the Identification Rule must be attributes that uniquely identify an individual customer. For example, you could include a custom attribute such as AccountNumber in a Customer Identification Rule. No two customers have the same account number.

    For manual enrollment, you create a field to identify customers using Risk Management Fields. The field specified a particular, unique attribute value in the interaction metadata. The Customer Identification Rule must use the same attribute used in Fields. For example, if you use the AccountNumber attribute to identify unique customers in Fields; select the AccountNumber attribute when creating the Customer Identification Rule.

  • Employee - A person employed by the enterprise. This person represents the enterprise on interactions.

    An Employee Identification Rule always uses the Employee Name attribute, which uniquely identifies the employee.

Creation of Identification Rules is not mandatory for both customers and employees.

In multi-tenant environment, only the Service Provider can create Identification Rules.

  • Use Customer Identification Rules only when performing automatic enrollment or identity verification of customers.

  • Use Employee Identification Rules only when performing automatic enrollment or identity verification of employees.

The two security privileges associated with the Identification Rules screens are found in the Biometrics section of User Management.

  • View Biometrics allows a user to view the Identification Rules screen (but not configure Identification Rules).

  • Configure Biometrics allows a user to create, edit, and delete Identification Rules.

Related topics 

Automatic enrollment

Identity verification on real-time interactions

Identity verification on historical interactions

Identity verification and target detection on historical interactions

Example: Identification Rules and automatic enrollment

Example: Identification Rules and identity verification

Create Identification Rules