Managing Real-Time Speech Analytics Models

The local Real-Time Speech Analytics Engine used in the Real-Time Speech Analytics feature requires Real-Time Speech Analytics Models to perform its processes.

To use the local Real-Time Speech Analytics Engine, you must have at least one Real-Time Speech Analytics Model uploaded to the system, and in the active state, for the engine to operate properly.

Only the Real-Time Speech Analytics Engine in the Real-Time Speech Analytics feature uses Real-Time Speech Analytics Models. These models are not used by any voice biometrics or Risk Management features. The Real-time Linguistics (remote) does not require Real-Time Speech Analytics Models because it is already configured with a predefined set of Real-Time Speech Analytics Models.

This chapter provides the information and procedures that you need to work with Real-Time Speech Analytics Models.

Topics