Real-Time Linguistic and Acoustic Analytics on real-time interactions
To configure the system to perform Real-Time Speech Analytics or Real-Time Acoustics on real-time interactions, see the Real-Time Agent Assist Setup Guide.
You cannot configure the system to perform Real-Time Speech Analytics or Real-Time Acoustics on historical interactions.
Concepts
Create a voiceprint model for a person
Tasks
Identity verification on real-time interactions
Target detection on real-time interactions
Identity verification and target detection on real-time interactions
Real-Time Agent Assist Setup Guide (contains configuration instructions)