Unapprove a voiceprint model audio segment

Control the integrity of audio files used to train voiceprint models by marking a segment as unapproved when it uses an unacceptable audio source. An unapproved segment is excluded from the model, which is then retrained using any remaining approved audio. Unapproval of audio requires the Approve/Unapprove Interactions for Enrollment privilege assigned to your role in User Management.

Before you begin

Create a person
.
Enroll the person by creating a voiceprint model. You can use manual enrollment (by searching existing interactions or by uploading audio from an external source) or automatic enrollment (by a Recorder Analytics Rule).

Procedure

Access the Voiceprint Model for the person whose model you need to update.
In the Audio Segments list, select the audio segment you want to unapprove.
Click unapprove . The segment is retained in the system but removed from voiceprint model for the selected user.

This option is available only to users with the role privilege of Approve/Unapprove Interactions for Enrollment.

When you unapprove an audio segment for an already trained voiceprint model, the Training Status changes to Invalidated. The system retrains the model using only approved audio segments.