Advanced search: Recorders
For environments that use the Keep Duplicate Recording feature, use the Recorders tab to find interactions from both the primary and secondary recorders. Risk Management enables you to access the interactions from both recorders for search and replay. Keep Duplicate Recording is primarily used in compliance recording environments. To learn more, see the related information.
Example: Find all interactions using Keep Duplicate Recording.
Is Primary Session: Find interactions based on the primary or secondary copy.
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Yes: Finds interactions recorded only on a primary Recorder. Yes is the default value.
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No: Finds interactions recorded only on a secondary Recorder.
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Both: Finds interactions recorded from both the primary and the secondary Recorders.
Use of the Both option enables more Keep Duplicate Recording features in your search results.
Create a phone data source (Recorder Configuration and Administration Guide)