Change the days until deletion for a recycle bin
The days until deletion setting for a recycle bin functions as a grace period. The grace period determines how many days interactions remain in the recycle bin. The system waits for the specified number of days from the time the interaction was added before making the interaction available for deletion.
Before you begin
Access an existing recycle bin.
Procedure
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On the right side of the page, open the workspace shortcut menu.
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Click Change days until deletion.
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From the Change days until deletion dialog box, configure a new value for the number of days .
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Minimum: 1 day
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Maximum: 3,650 days (10 years)
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To complete the change to the days until deletion, click Change.
Add interactions to a recycle bin
Remove interactions from a case or recycle bin