Change the days until deletion for a recycle bin

The days until deletion setting for a recycle bin functions as a grace period. The grace period determines how many days interactions remain in the recycle bin. The system waits for the specified number of days from the time the interaction was added before making the interaction available for deletion.

Changing the days until deletion does not affect interactions already added to the recycle bin. When an interaction is added to the recycle bin, the days until deletion is determined by the currently configured value of days until deletion. If you want an interaction to have the new days until deletion value, remove it from the recycle bin and re-add it.

Before you begin 

Access an existing recycle bin.

Procedure 

  1. On the right side of the page, open the workspace shortcut menu.

  2. Click Change days until deletion.

  3. From the Change days until deletion dialog box, configure a new value for the number of days .

    • Minimum: 1 day

    • Maximum: 3,650 days (10 years)

  4. To complete the change to the days until deletion, click Change.

Add a case or a recycle bin

Access a case or recycle bin

Add interactions to a recycle bin

Remove interactions from a case or recycle bin

Creating and managing cases

Delete a case or a recycle bin

Recycle bins