Installation in an Amazon WorkSpace environment

Amazon WorkSpaces are virtual Windows desktops hosted in the Amazon Web Service (AWS) cloud. WorkSpaces are accessed using a client which renders the Windows desktop and shared applications.

Amazon WorkSpace Users

Each WorkSpace is assigned to one user. More than one user cannot use a WorkSpace. By default, only one WorkSpace per user per directory is allowed.

Amazon WorkSpace Windows Installation

Each Amazon WorkSpace has its own unique Windows 10 installation under the C:\ drive. Screen Capture is installed on each Windows 10 workspace, rather than a terminal server installation.

Screen Capture can be installed manually or using silent distribution.

Amazon Workspace Network Ports

Each Amazon WorkSpace has its own unique host name and IP number. Screen Capture is installed and configured as a typical Windows 10 workstation, rather than a terminal server installation.

Amazon WorkSpace operating systems

The Amazon WorkSpace operating system must be 64-bit.

Operating system	Description	Supported
Windows 10 Desktop	Windows 10 Desktop Experience. Powered by Windows Server 2016.	Yes
Amazon Linux	Amazon Linux WorkSpaces built on Amazon Linux 2 LTS	No

Amazon WorkSpace clients

The following table identifies the clients that can be used to access the Remote Desktop and applications.

Client	Workspace protocol	Supported
iPad	PCoIP	Yes*
Mac OS X		Yes**
Windows 32-bit	WSP	Yes*
Windows 64-bit	WSP	Yes*
Android/Chromebook	PCoIP	Yes*
Fire tablet		Yes**
Web Access	PCoIP	Yes*
Amazon Linux	PCoIP	Yes**

* Tested with the default Microsoft Desktop Duplication API (Microsoft DDAPI).

** Has not been verified in a Verint lab.

Screen Capture installation requirements

Install Screen Capture using an administrative user name and password.
Each Amazon WorkSpace has it's own unique host name and IP number.
If Selective Screen Application Recording is used, install the Screen Capture Agent software in \Program Files (x86).
After the Screen Capture software is installed and configured, restart the desktop.
If using the default connection mode where the agent capture module connects to the RIS and screen recorder, the virtual desktop must be configured to allow outgoing connections from the agent capture module.