Third-party software required for browsing

To enable user workstations to browse to the web-based applications, the prerequisite software must be installed.

Software

Web based applications

Acrobat Reader

Version: 11 and higher

Required for printing reports

Windows Media Player 12
  • Required to listen to sound prompts and customer recordings in Customer Feedback
  • Required to play back files using Windows Media Player from workstations, without browsing to the Interactions Home Page

Any media player capable of playing back two streams of H264 video (for example, VLC media player)

Required for playing back both sides of a video interaction

SQL Server Report Builder installation requirements

When installing the Report Builder, do not change its defaults. Also, leave blank the Default Target Server setting. If Report Builder was previously installed and a default target server was added during installation, remove or change that element from the configuration file.

  • File: C:\Program Files (x86)\Microsoft SQL Server\Report Builder\MSReportBuilder.exe.config,

  • Element: <setting name="DefaultReportServer" serializeAs="String">

Set the target server URL for the reports in the Ad Hoc Reports page in the system portal.

In addition, to force TLS security, verify that the following registry key is added:

  • For 64-bit OS:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319 "SchUseStrongCrypto"=dword:00000001

  • For 32-bit OS:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319 "SchUseStrongCrypto"=dword:00000001