Generating a schedule

Generate a schedule automatically for a specific campaign and scheduling period. The Workforce Management (WFM) application uses defined work rules, forecast data, and scheduling parameters to generate an optimal schedule that fits your service level requirements.

Alternatively, you can generate a schedule using other methods. You can import it from an external source. You can also run multiple campaign scheduling periods as a batch, which allows you to generate schedules for multiple scheduling periods at the same time.

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