Import work patterns

Import one or multiple work patterns into the WFO system.

After you have exported your data and made the required updates in an external location, you can import the updated data back into the system.

Before you begin 

Export work patterns

Procedure 

1. Go to Work Administration. Under Work Rules, select Work Patterns.

2. Select the organization for which you want to import work patterns.

3. Select Import.

4. Complete the fields on the File Setup screen.

5. Select one of the following:

   • Import: Imports the data as specified on the File Setup screen.

   • Select All: Imports all data in the file, regardless of what is specified on the File Setup screen.

   The system imports the data accordingly. It is populated as specified on the Work Patterns screen.

Related topics 

File setup screen for imports and exports