Obtain the installation packages

Following the release of the Desktop Installation, an up-to-date version of desktop application full installation packages can be obtained from Verint Connect site or your service representative.

Procedure 

1. Go to Verint Connect at https://connect.verint.com.

2. Under Support, select Support Home.

3. From the right pane, select WFO Software Downloads (V15.2).

4. At the top of the page, select Desktop Components.

5. Locate and select the Desktop Installation that you want to download.

6. To view the tech note and download the desktop component, right-click the component name, and under Drill through, select Technical Note.

For Face to Face Voice Interaction Recording, see the Face to Face Voice Interaction Recording Installation and Configuration Guide for instructions.