Create an Amazon Connect Member Group

The Amazon Connect member group defines the type of recording to perform, and creates an association between the Recorder Adapter Proxy Service (RAPS) and the IP Recorder.

The RAPS sends signaling and media to the IP Capture engine. The RAPS also sends call events to the Recorder Integration Service.

Procedure 

  1. Go to Recording Management.

  2. Under Data Sources, click Capture Endpoints.

  3. Select the Amazon Connect Data Source created previously, and then click Member Groups.

  4. Click Create, then select Amazon Connect Member Group.

  5. Complete the following settings:

    Setting

    Description

    Name

    Enter a unique name for this group.

    Description

    Type a description for this group (optional).

    Recorder Control Type

    The setting Selective Delivery (Duplicate Streamed) is selected by default and cannot be changed. The Recorder Integration Service will dynamically engage the audio stream in real time based off the CTI feed.

    Recorder Fallback Type

    The default setting Never (Application) cannot be changed.

    When CTI is disconnected, no audio or screen capture occurs. When CTI is connected, CTI segments are retained.

    Recorder Load Balancing Type

    The default setting None cannot be changed. The Recorder Integration Service performs load balancing for calls to the recorders.

    Shared Recorders

    In this section, you must associate one or more IP Recorders with this member group.

    Shared Recorder Adapter Proxy Services

    In this section, you must associate one or more Recorder Adapter Proxy Service server roles with this member group. The Recorder Adapter Proxy Service server role must be on the same server as the Recorder server role associated to the member group in the Shared Recorders setting.

    A correct association includes the Recorder Adapter Proxy Service + IP Recorder.

  6. Click Save.

What to do next 

Add agents to Amazon Connect data sources