Configure Verint for agent screen capture

Follow this workflow to configure Verint to record an agent's screen activity. Screen interactions are always captured with real-time call audio.

Before you begin 

Configuring Amazon Connect

Workflow 

1. Configure Verint for real-time audio recording

   Follow this workflow to configure Verint to record real-time audio calls from an Amazon Connect contact center.

2. Create a data source to capture screen activity

   Create a LAN data source for screen recording.

3. Playback interactions

   When configuration is complete, you can capture and view audio, chats, and screens.

What to do next 

Optional: Configure Verint for post-call audio capture

Related topics 

"Set up screen recording" in the Recorder Configuration and Administration Guide