Configure Verint for agent screen capture

Follow this workflow to configure the Verint Recorder to capture an agent's screen activity during a customer engagement. Screen interactions are always captured with real-time call audio.

Before you begin 

Configuring Amazon Connect

Workflow 

1. Configure Verint for real-time audio recording

   Follow this workflow to configure Verint to record real-time audio calls from an Amazon Connect contact center.

2. Create a data source to capture screen activity

   Create a LAN data source for screen recording.

3. Playback interactions

   When configuration is complete, you can capture and view audio, chats, and screens.

Related topics 

"Set up screen recording" in the Recorder Configuration and Administration Guide