Run call recovery manually

Start call recovery manually if automatic recovery is disabled, your system or network recently experienced downtime, or you suspect calls are missing.

Before you begin

Enable automatic call recovery

What you should know

Contact retention

Procedure 

    1. Select System Management, under Enterprise, select Settings.

    2. In the Installations pane, select your IP Recorder, click Launch to open Recorder Manager.

    3. Select General Setup, under Integration Adapters, select Settings.

    4. Select the Amazon Connect Adapter, click the Recover Calls button.

      Amazon Connect Adapter setting for call recovery.

    5. Specify a start time and end time, click Recover.

      Call Recovery settings - choose the start and end times for the period of recovery.

      The process runs in the background.

    • What to do next 

    Verify call recovery status

    Related topics 

    Call recovery overview