Collect recorder info

When you are automating the call recovery process using API requests, you need to get the following information from the Verint Recorder: its IP address (or hostname), the external API key, and the identifier of the Amazon Connect Adapter.

Before you begin

Enable automatic call recovery

Procedure 

  1. Log onto the Recorder server, and get the IP connection information.

    • If the Recorder is configured to use DHCP, take note of its hostname.

    • If the Recorder is configured to use a static IP address, take note of the address.

  2.  Get the ID of the Amazon Connect Adapter:

    1. Locate the /Impact360/Software/Conf/ folder, which is usually on the E drive.

    2. Open TextCaptureService.xml in a text editor.

    3. Find the entry for the Amazon Connect Adapter, and take note of the value after Identifier=".

      Example:  

      example 1

  3. Sign in to Verint, and get the external API key.

    1. From the System Management menu, under License Management, select API Keys.

    2. If there is no external API key in the list, generate it now.

      Generate an external API Key on the Recorder for Amazon Connect and Postman to use.

      The key is added to the list of API keys.example 2

    3. Select the external key in the list, under Actions, click icon 2 to display the key, then click icon1 to copy it.

    4. Paste the API key into a text file.

      Example:  

      Copy 
      ID=THWtUeQE,Value=GDFzc477O4NzJj08kL1T2uZMA8WBUEAmp1sQhSGLi10

What to do next 

Recover calls using API requests

Related topics 

Call recovery overview