Set up the Recorders for Cisco Webex Meetings

For the Recorder to request data from external sources and to store the content it receives, assign the required service roles.

The Service Provider is responsible for this task.

Before you begin

Install Recorders (primary and secondary), as described in the WFO Installation Guide.

Procedure

In Enterprise Manager, go to System Management, under Enterprise, select Settings.
Select the Recorder node.
Under Enterprise, select Server Roles.
For post-call audio capture, enable the following services:
- Content Server
- Interaction Capture
- Recorder Control Gateway
- Recorder Ingestion Web Service
Click Save.
Associate the Interaction Capture node to the Recorder Ingestion Web Service.
Repeat this procedure for the secondary Recorder node.

What to do next