Specifies which ECD fields of the QM evaluation form are populated and with what survey response data elements. It can be either blank (no ECD field is populated) or a JSON string in the following format:

{"response-type": "…", "ECDMap": { "case-number": "ecd..", q…: "ecd..", "q…": "ecd…", …. } }

NOTE: The configuration string must use valid JSON format and is case sensitive.

The following attributes and values can be used:

response-type: Specifies the type of survey data populated in the ECD fields. Values:

• (attribute not specified): Data from both web surveys and IVR suveys

• IVR: Data from phone surveys only

• web: Data from web surveys only

ECDMap: Specifies which of the 20 ECD fields (ecd1 - ecd20) is populated with what survey data. Values:

• case-number: Specifies which ECD field is populated with the survey response case number.

• q<survey question ID>: Specifies which ECD field is populated with the response to the question (identified by <survey-question-id>).

  <survey-question-id> is the database ID of the question. The database ID is found in the BPMAINDB database, the QUESTION table. Use the following query: select * from QUESTION

  Example: JSON String

  {"response-type": "web", "ECDMap": { "case-number": "ecd3", q12324: "ecd7", "q412123": "ecd11" } }

This JSON configuration string instructs the adapter to populate three ECD fields with data from web survey responses (no IVR survey responses are included):

• ECD field 3 with survey case number

• ECD field 7 with the response value of the question with the ID of 12324

• ECD field 11 with the response value of the question with the ID of 412123

If set to true, web surveys are sent to Quality Monitoring.