Configure Customer Feedback settings

Customer Feedback Settings configure properties that globally affect the operation of the Customer Feedback system including integration with other systems.

Before you begin

If you plan to set up integration with the Web Survey Application, the default Language must be defined first.

Define the default survey language

Procedure

Click System Management > Customer Feedback > Settings.
Configure the following required settings:
- ETL Settings
- Reporting
- Voice Server Settings
When first configuring your system be sure to configure the Customer Recording File Location, found in the ETL Settings section.

The MSA account must be set up as described in the following topic: Settings: All Customer Feedback Settings page description.
Optional: Configure any of the available integration options.

If you are configuring one of the two integrations supported in a multi-tenant deployment for a tenant (integration with the recorder, Quality Monitoring, or the web survey product) in the left pane, select a tenant. Otherwise, select the System level.
Click Save.

Quality Monitoring is now a tenant-level setting. Therefore, for each existing tenant, set up Quality Monitoring again in Customer Feedback Settings on the tenant page after the relevant KB has been installed on their system.