Answer Distribution report

For a single question, Answer Distribution report shows the frequency for each response over a specified time period. You can use it to understand the data behind a rolled-up response score.

For example, this report would show whether a score is comprised of mostly similar responses or mostly very good responses with a few very bad responses.

Report output/data

The Answer Distribution report contains the following data relative to the selected report parameters:

Data	Description
Question	Name of the question.
# Responses	Option questions: User response labels (when entered); otherwise, no label is displayed System response label numbers Customer responses Total number of customer responses for all responses Scale questions: When entered, user response labels are used; otherwise, the beginning and end system response labels are displayed System response label numbers Customer responses Total number of customer responses for all responses. Comment questions: Standard response labels (Voice Message, Text Message, and No Message) Number of responses Total number of customer responses for all responses.
Response Ratio	Ratio of this response compared to the other responses expressed with a bar chart and as a percentage. (This section of the report is not applicable to Comment questions.) When goals have been configured, a goal indicator is displayed.

Drill through report options

You can drill through to other reports and see additional information.

Report Link	Drill Through Report
Response ratio (bar chart)	Feedback Sessions report

Sample report - scale question

Sample report - option question

Sample report - comment question