Configure the Recorders for Five9

For the Recorder to request data from external sources and to store the content it receives, assign the required service roles.

The Service Provider is responsible for this task.

The Recorder Integration Service and IP Recorder can be collocated on the same server or distributed across multiple servers. We show you how to set up the Verint recording solution using two Recorder nodes (primary and secondary) to host all the required server roles for CTI capturing from Name of the External System. When you need greater scalability, you can distribute the roles across multiple servers.

Before you begin 

• Understand how redundancy works, see Related Information at the end of this topic.

• Install the Recorders, as described in the WFO Installation Guide.

• Configure the Recorders.

• Get two unique, a fully-qualified public domain name (FQDN) from a domain host or registrar; one for the primary and the other for secondary recorder nodes that will host the Recorder Integration Service.

Procedure 

1. In Enterprise Manager, go to System Management, under Enterprise, select Settings.

2. From the Installations pane, select the primary Recordernode.

3. Assign the fully-qualified domain name (FQDN) to the Recorder node:

   1. Under Additional Settings, in the HTTP Alias field, enter the domain name.

      Example: myRecorder.mycompany.com.

4. Under Enterprise, select Server Roles, enable the following services:

   • Content Server

   • IP Recorder

   • Recorder Control Gateway

   • Streaming Service

   • Recorder Integration Service

5. From the Installations pane, select the secondary Recorder node, and repeat steps 3 and 4.

6. Associate the Recorder Integration Service to the primary and secondary IP Recorder service on the primary and secondary nodes:

   1. On the primary Recorder node, select the Recorder Integration Service.

   2. Under Enterprise, select Associations

   3. Select the IP Recorder services on the primary and secondary Recorder nodes.

7. Pair the RIS Recorder nodes:

   1. Under Enterprise, select Secondary Role.

   2. From the Installations pane, select the primary RIS Recorder node.

   3. In the Paired Secondary Role tree, select the Recorder Integration Service on the secondary RIS Recorder node.

8. Click Save.

9. Restart all Recorders.

What to do next 

Create a Five9 VoiceStream data source

Related topics 

Workflow: Set up Five9 VoiceStream in Verint

Related information 

WFO Installation Guide

Associate a server role with a Recorder(Recorder Configuration and Administration Guide)