Create a SIP Proxy Adapter for Five9 Integration

The SIP Proxy Adapter receives the SIP audio streams.

Before you begin

An HTTP Alias must be configured on the nodes that host the Recorder Integration Service.

Procedure 

  1. In Recorder Manager, go to General Setup. Under Integration Adapters, click Settings.

  2. Click Create, then select SIP Proxy Adapter.

  3. Select the Application data source that you created previously for Five9.

  4. Clear the Enable Mutual Authentication check box. Five9 Voice Stream does not support SIP mutual authentication.

  5. Complete the remaining settings.

  6. Under Advanced Settings, create a Key named UseRecorderHttpAlias. Enter a Value of true.

  7. Click Save.

SIP Proxy Adapter settings for audio interaction capture from Five9 VoiceStream Cloud integration

Related topics 

SIP Proxy Adapter Settings for Five9 Integrations