N+N Redundancy for Genesys Engage capturing

N+N redundancy is supported only with VoIP Interception solution in Genesys Engage environment.

When configuring member groups in N+N (see Create and Edit Member Groups and Extensions in the Recorder Configuration and Administration Guide), the member group settings you should choose for Genesys Engage are as follows:

Mode	Primary Recorder Configuration
	Member Group	Recorder Control Type
VoIP Interception Note: If using a load balancer*, set a load balancing type of Media Only or Media with Signaling, and refer to the specific guidelines set out in the previous section. If you require a higher channel count than that of a single Recorder, use Shared Interception as the load balancing type.	IP Extension Pool	Recorder or CTI Controlled

Mode

Primary Recorder Configuration

Member Group

Recorder Control Type

VoIP Interception

Note: If using a load balancer*, set a load balancing type of Media Only or Media with Signaling, and refer to the specific guidelines set out in the previous section.

If you require a higher channel count than that of a single Recorder, use Shared Interception as the load balancing type.

IP Extension Pool

Recorder or CTI Controlled

It is not necessary to set a load balancing type for this scenario.

* In this scenario you must ensure that each pair of N Recorders will receive identical signaling and media. See Supported Environments in the N+N section of the Recorder Configuration and Administration Guide for more details.