High Availability for Voice and Screen capture from Genesys Engage
This section covers how to configure High Availability (also referred to as Redundancy) and load balancing for voice and screen recording. It also covers modes of failover and disaster recovery available on the Genesys Engage side.
N+N Redundancy for Genesys Engage capturing
N+M Redundancy for Genesys Engage recording
Oracle SBC Load Balancing for Genesys Engage