N+M Redundancy for Genesys Engage recording

An N+M system is configured with more recording resources than necessary to prevent audio or CTI loss in any case of individual Recorder failure, and any network disconnection scenario. A primary Integration Service paired with a secondary Integration Service work in concert to determine which of the redundant M Recorders to task with recording. The two primary N+M scenarios are N+M All Shared and N Dedicated + M Shared.

When configuring member groups in N+M (see Create and Edit Member Groups and Extensions in the Recorder Configuration and Administration Guide), the member group settings you should choose for Genesys Engage are as follows:

Mode	Environment	Settings
N+M All Shared Delivery	Genesys DMS	IP Extension Pool Member Group. Set the Recorder Control Type to Duplicate Stream or External Controlled.
N+M All Shared with Load-Balancing	Genesys IP Interception	IP Extension Pool Member Group. Set the Recorder Control Type to Recorder Controlled or CTI Controlled. Set the Load-Balancing type to Media Only.
N+M All Shared with Shared Interception (no Load-Balancing).	Genesys IP Interception	IP Extension Pool Member Group. Set the Recorder Control Type to Recorder Controlled or CTI Controlled. Set the Load-Balancing type to Shared Interception.

While the following diagrams depict scenarios involving two Integration Services, N+M all shared or N dedicated + M shared can be accomplished using only a single Integration Service.