N+M All Shared Scenario for Genesys Engage
N+M All Shared involves a pool of M Recorders all configured in the same way, with load balancing—using the Integration Service or a 3rd party device—to distribute calls to Recorders. N+M All Shared scenario is supported with the Genesys Engage VoIP delivery solution, and with the VoIP interception solution.
1+1 Integration Service Redundancy with VoIP Delivery for Genesys Engage capturing
N Dedicated + M Shared Scenario for Genesys Engage
Real-time or Record-on-Demand for Genesys Engage capturing
Using Corero or Link Protectors in an N+M All Shared Environment for Genesys Engage