SIP Recording Configuration for Genesys Engage

For SIP recording, please note that you must complete following additional configuration steps.

1. Add UDP SIP as a new application on port 5060 and protocol UDP, and enable flooding configuration for this application. This ensures that all SIP messages are flooded to all recorders.
2. Exclude the UDP SIP application from load balancing in the Monitor Group input. The Monitor Group input processes all UDP packets. As UDP SIP is already being flooded through the flooding configuration, it doesn't require additional load balancing to the recorders. Failing to exclude UDP SIP will result in duplicate UDP SIP messages to the Recorder to which this traffic is routed; one through load balancing and the other through flooding.

Related topics 

High Availability for Voice and Screen capture from Genesys Engage

N+M All Shared Scenario for Genesys Engage

Related information 

For general configuration instructions: “Configure SIP Interception” (Recorder Configuration and Administration Guide)