Real-time or Record-on-Demand for Genesys Engage capturing

Redundancy and real-time/record-on-demand (ROD) are supported as long as the Integration Service is controlling an active recorder, and a real-time audio or ROD session can be initiated.

Related topics 

High Availability for Voice and Screen capture from Genesys Engage

N+M All Shared Scenario for Genesys Engage