Genesys Engage High Availability and Disaster Recovery

There are a couple of options on the Genesys Engage side that you implement to make operations more robust:

  • server warm/hot standby features (for general resiliency)
  • SIP Business Continuity (specifically for disaster recovery)

Genesys top-down or round robin load balancing is also supported, as long as only one SIP dialog is created for the call.

Related topics 

High Availability for Voice and Screen capture from Genesys Engage

Genesys Engage T-Server Hot and Warm Standby

SIP Business Continuity Deployment for Genesys Engage