Settings for the Genesys Cloud CX AudioHook Media Adapter

Field

Description

Adapter Name

Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case-sensitive.

Description

Optional. Type a description of the adapter.

Adapter Type

A read-only field that lists the adapter selected previously.

Startup Type

Select one of the following:

  • Automatic, for automatic start.

  • Manual, to start manually.

  • Disabled, for no startup.

DataSource

Select the Genesys Cloud CX data source that you created previously.

Local Port Websocket Listen On

Enter the port on which the adapter listens for WebSocket connections from Genesys. The default port is 8089. The selected port must be available and open on the Recorder Adapter Proxy Service (RAPS) server that runs the adapter.

Security Profile

A security profile on the Secure Gateway (SGW) defines the protocols and ciphers allowed for secure communications. Client connections that do not meet this minimum protocol are rejected, and may result in recording loss. The Security Profile setting specifies from where the adapter must obtain the profile.

  • Site Setting - The adapter obtains the associated profile of Intermediate or Modern based on the server site "HTTPS Protocol and Cipher Configuration" setting in Enterprise Manager. This setting is the default setting.

  • Intermediate - The adapter uses the selected configuration of Intermediate. Use this setting for backward compatibility.

  • Modern - The adapter uses the selected configuration of Modern. Use this setting for the strongest security.

Create a Genesys Cloud CX AudioHook Media Adapter