Verify digital interaction recovery status for Genesys Cloud CX
From the Capture Status page, you can see when digital interaction recovery was run, how many conversations were missed and recovered, and if the process completed successfully or not.
What you should know
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The Recovery section shows more than 10 attempts.
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The results are cleared by itself after a fixed duration of 24 hours.
Procedure
Select System Management, under Enterprise, select Settings.
In the Installations pane, select your
On the Status menu, under Capture Status, click Interaction Capture Status.
The Capture Status page appears. For a description of the fields, see what to do next below.
What to do next