Supported messaging platforms for text capture from Genesys Cloud CX

By integrating Verint Recorder with Genesys Cloud CX, you can capture chat and text conversations from several popular communications platforms.

• Any email client, such as Microsoft Outlook

• Genesys Cloud web messenger

• Facebook Messenger

• Instagram Direct Messenger (DM)

• Line.me

• Twitter

• WhatsApp

Related topics 

Available interaction types for text capture from Genesys Cloud CX

Overview of text capture from Genesys Cloud CX