Available interaction types for text capture from Genesys Cloud CX

The Recorder can capture the following types of text messages from Genesys Cloud CX.

  • Web chat icon for text interaction captured from Genesys Cloud CX.Chat: A message from Genesys web messenger.

  • Email icon for text interaction captured from Genesys Cloud CX.Email: A messages from a POP3, SMTP, or web email application, like Microsoft Outlook.

  • Instant messaging icon for text interaction captured from Genesys Cloud CX.Instant Messaging: A message from an instant messaging platform, like WhatsApp.

Screenshot of risk management search results

Related topics 

Supported messaging platforms for text capture from Genesys Cloud CX

Overview of text capture from Genesys Cloud CX

Search and replay interactions