Settings for AudioHook Recording member group

Setting

Description

Name

Type a unique name for the member group.

Description

Type a description for this extension group (optional).

Recorder Control Type

  • Full Delivery (External Controlled) - Recording is controlled by a third-party application which redirects audio to the Recorder. This setting is the default.

  • Selective Delivery (Duplicate Streamed) - This setting is not currently supported for AudioHook integrations.

Recorder Load Balancing Type

The setting None is selected by default and cannot be changed. The Integration Service load balances the calls to the Recorders.

Recorder Fallback Type

Select one of the following:

  • Never (Application)—If CTI is disconnected, no audio or screen recording occurs. If CTI is up, CTI segments are retained. If Selective Delivery (Duplicate Streamed) is selected as the Recorder Control Type, this setting is selected by default, and cannot be changed.

  • On CTI Disconnection (Performance)—If CTI is disconnected, audio recording continues (VOX-detected segments are retained), but screen recording does not. If CTI is up, only CTI segments with recorded audio are retained; if we receive CTI for a call but no audio (for any reason), the call is not recorded. VOX segments (not associated to CTI calls) are discarded. You can set a Rollback Period in the phone data source to specify the length of time preceding a disconnection for which recordings are held. If Full Delivery (External Controlled) is selected as the Recorder Control Type, this setting is selected by default.

  • Always (Liability)—If CTI is disconnected, audio recording continues (VOX-detected segments are retained), but screen recording does not. If CTI is up, both CTI- and VOX- detected segments are retained. (If a signaling protocol is configured, it is used before VOX to record the call.)

Shared Recorders

In this section, you must associate one or more IP Recorders to this member group.

Shared Recorder Adapter Proxy Services

In this section, you must associate one or more Recorder Adapter Proxy Service server roles with this member group. The Recorder Adapter Proxy Service server role must be on the same server as the Recorder server role associated to the member group in the Shared Recorders setting.

A correct association includes the Recorder Adapter Proxy Service + IP Recorder.

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