Create a Genesys Cloud CX OAuth client

To authorize the Verint Adapter to access information in Genesys Cloud CX, add an authorized OAuth application client.

In 1+1 Recorder Integration Service environments, you must create two Cloud OAuth clients, one for each Recorder Integration Service.

Before you begin 

Install and configure Genesys Cloud CX, following Genesys documentation.

Procedure 

  1. Assign the appropriate permissions to the OAuth client roles to access the Genesys Cloud CX API, referring to the following table.

OAuth Client role permission settings

The following permissions are required for the OAuth Client:

Role

  

Permissions

Analytics

conversationDetail

View

Reference: https://developer.genesys.cloud/notificationsalerts/notifications/available-topics

Analytics

userDetail

View

Reference: https://developer.genesys.cloud/useragentman/users/#post-api-v2-analytics-users-details-jobs

What to do next 

Create a data source for BYOC Genesys Cloud CX