Register OAuth App on the Microsoft Entra Portal

Before configuring the Recorder, you need to register OAuth App on the Microsoft Entra Portal. After registration, you receive an Application (client ID).

If you are building the integration on behalf of a customer or tenant, you must sign in to the administrator-level credentials for their Dynamics Omnichannel 365 platform.

Before you begin

Get a valid Microsoft account having administration permission.

Procedure 

  1. Sign in to https://entra.microsoft.com/ using administrator credentials.

  2. In the left navigation pane, expand Identity, then expand Applications, and select App registrations.

  3. Select + New registration.

  4. On the Register an application page, complete the form using the following information:

    Parameter

    Value

    Name

    Enter a unique name for this app.

    Supported account types

    Select the following Supported account types based on your app’s scope:

    • Accounts in this organizational directory only (Verint CommonOpsDev only - Single tenant)

    • Accounts in any organizational directory (Any Microsoft Entra ID tenant - Multitenant)

    • Accounts in any organizational directory (Any Microsoft Entra ID tenant - Multitenant) and personal Microsoft accounts (for example, Skype, Xbox)

    • Personal Microsoft accounts only

    Redirect URI (s)

    Enter a valid URL that you control. It is used to get the client secret.

  5. Select Register.

  6. On the application’s Overview page, copy and save the Application (client) ID for future reference.

    App Registration

What to do next 

Create client secret on the Microsoft Entra Portal

Related topics 

Integration configuration for Microsoft Dynamics Omnichannel