Create a DNS entry
A unique CNAME was assigned to the Azure Application Gateway (if used) and the Azure VMs that host the Verint MS Teams Recording Bot Adapter. Create a DNS CNAME entry in the domain for which the cryptographic service provider (CSP) SSL certificate is issued, such as teamsbot.verint.com.
Before you begin
Open ports and add certificate to the VM
Bot channel Webhook URL
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When the Azure Application Gateway is NOT used, the recording bot is directly hooked to the bot channel. The bot channel Webhook URL points directly to the Azure VMs that host the Verint MS Teams Recording Bot Adapter.
Example: Application gateway not used
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cryptographic service provider (CSP) TLS/SSL certificate is issued for *.verintenglab.com
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Host name is iprec1
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Recording bot DNS name is iprec1.eastus.cloudapp.azure.com
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CNAME is iprec1 -> iprec1.eastus.cloudapp.azure.com
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Webhook URL https://iprec1.verintenglab.com:9440/api/calling
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When the application gateway is used, the recording bot VMs are hooked to the bot channel through the Azure Application Gateway. The bot channel Webhook URL points to the application gateway. The application gateway backend pool points to the Azure VMs that host the Verint MS Teams Recording Bot Adapter.
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CSP TLS/SSL certificate is issued for *.verintenglab.com
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Application gateway DNS name: app-gway1.eastus.cloudapp.azure.com
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CNAME entry: app-gway1 -> app-gway1.eastus.cloudapp.azure.com
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Webhook URL https://app-gway1.verintenglab.com:9440/api/calling
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Application gateway backend pool target points to iprec1.verintenglab.com
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What to do next