The transaction ID.

The status of the transcription export:

• success: The transcription was created and exported with metadata

• transcript only: The transcription was created and exported without metadata

The date of the transcription export (not the date of the call).

In future versions, this will indicate mono or stereo.

The duration of the call in seconds.

If the status is set to transcript only, the length has a value of -1.

The session identifier key.

The ID of the site where the interaction is recorded.

The channel number of the recording module that recorded the interaction.

The acquisition module that recorded the interaction.

The start time of the interaction in GMT.

The transaction identifier, same as the media ID.

The number assigned to the contact by the CTI. Every interaction that is part of the contact has the same Contact ID.

The ID of the employee who answered the call.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The organization ID of the employee associated with the interaction.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The direction of the interaction:

• 0 = unknown

• 1= incoming interaction

• 2 = outgoing interaction

• 3 = internal

The local start time of the interaction in GMT.

The local end time of the interaction in GMT.

The name of the employee associated with the interaction.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The duration, in seconds, during which a customer was put on hold for the interaction.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The ID or the name of the employee used to log on to the switch.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The automatic number identification (ANI) or Caller ID associated with the interaction.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The extension number of the employee associated with interaction.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

Identical to Extension, the number of the employee associated with interaction.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The unique call identifier for the interaction received through CTI or from signaling.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The duration of the interaction in seconds.

The duration between the end of the current interaction and the beginning of the next interaction that the employee is handling in seconds.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The dialed number identification service (DNIS) associated with the interaction.

An empty string within quotation marks indicates that the field was not defined.

The total employee talk time for the interaction, in seconds.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The total customer talk time for the interaction, in seconds.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The total time during the interaction when both the customer and the employee did not speak, in seconds.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The number of times the employee interrupted the customer in an interaction.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The number of times the customer interrupted the employee in an interaction.

An empty string within quotation marks indicates that the field was not calculated for this interaction.

The value of the Custom Data field.

CD fields are exported only if they have values. Null CD fields are not exported.

The value of the Conditional Custom Data field.

CCD fields are exported only if they have values. Null CCD fields are not exported.