Mandatory. The name for the Recorder Analytics Rule.

Optional. Meaningful information that describes the Recorder Analytics Rule. For example, its purpose.

Only available to administrators of multi-tenant systems.

The tenant to whom to assign the Recorder Analytics Rule.

If the service provider is also a tenant, and you are creating the rule for the sole use of the provider select Reserve for Provider.

Once you save the Rule Settings, you cannot change the tenant assigned to the rule. The tenant name is displayed in parentheses next to the rule name.

To see tenant definitions, go to Organization Management. Under Hierarchies, select Tenant Settings.

Defines if the Recorder Analytics Rule is activated on interactions. By default, not activated.

The engine or engines that are appropriate for the function you want the Recorder Analytics Rule to perform. Only licensed engines are available.

• Metadata Detection: To perform Metadata Detection.

• Real-Time Acoustics: To detect silence time or cross-talk in interactions, and activate real-time assistance.

• Real-time Linguistics (remote): To detect terms spoken in predefined real-time categories, or custom real-time categories for users with Speech Analytics, and activate real-time assistance. This engine performs the same functions as the Real-time Speech Analytics engine, except with this engine, the analytics processing is performed in the cloud rather than on the Recorder on which the interaction is recorded. This approach conserves processing resources on the Recorder on which the interaction is recorded.

• Real-Time Speech Analytics: To detect terms spoken in predefined categories, and activate real-time assistance. With this engine, analytics processing is performed locally on the Recorder on which an interaction is recorded.

• Risk Assessment: To implement the Risk Assessment Tactical solution, when voice biometrics is deployed in conjunction with the Victrio Management service.

• Voice Biometrics: To perform identity verification or target detection.

• Voice Enrollment: To perform automatic enrollment.

Licensing notes:

The appropriate license must be enabled. To see what is enabled, go to System Management. Under Licensing Management, select System Licensing.

• To see Metadata Detection: Metadata Engine must be enabled. Metadata Engine is under IAFD.

• To see Voice Biometrics: Identity Authentication, Fraud Detection, or both must be enabled. Both are under IAFD.

• To see Real-Time Speech Analytics, Real-Time Speech Analytics Recording must be enabled.

• To see Real-Time Acoustics, RTAA for Acoustic Triggers must be enabled.