Configure Rule Settings

Define the name, engine type or types to associate with the Recorder Analytics Rule, and enable the rule to activate it.

The licenses enabled in your system determine the engine types available.

The Real-Time Acoustics and Real-Time Speech Analytics engines support recordings in stereo mode.

Before you begin

Review Rule settings

Procedure

Select Recording Management. Go to Recorder Analytics Rules, and select Recorder Analytics Rules.
Select Rule Settings.
Click Create new Rule.
Under General Settings:
1. Enter a Name for the rule.
2. Optional. Enter a meaningful Description for the rule.
3. If you are the Service Provider Administrator of a multi-tenant system, in the Tenant field, do one of the following to associate the Recorder Analytics Rule:
  - To assign to a specific tenant, select the tenant.
  - To assign to all tenants, select All.
  - To assign to a specific provider, select Reserved for Provider.
4. To activate the rule, select Enabled.
Select one or more Engine Types:
- Metadata Detection: To perform Metadata Detection.
- Real-Time Acoustics: To detect silence time or cross-talk in interactions, and activate real-time assistance.
- Real-time Linguistics (remote): To detect terms spoken in predefined real-time categories, or custom real-time categories for users with Speech Analytics, and activate real-time assistance. With this engine, analytics processing is performed in the cloud rather than on the server on which an interaction is recorded.
- Real-Time Speech Analytics: To detect terms spoken in predefined real-time categories, or custom real-time categories for users with Speech Analytics, and activate real-time assistance. With this engine, analytics processing is performed locally on the server on which an interaction is recorded.
- Risk Assessment: To implement the Risk Assessment Tactical solution, when voice biometrics is deployed in conjunction with the Victrio Management service.
- Voice Biometrics: To perform identity verification or target detection.
- Voice Enrollment: To perform automatic enrollment.
To verify that there are no configuration issues, do the following:
- To detect configuration problems with recording systems, click Check Configuration .
- To see the status of configuration changes the Enterprise Manager application is currently processing, click Configuration Messages Status .
Click Save Changes .

You cannot change the tenant after clicking Save. To change the tenant, you must delete the existing rule and create a new rule.

What to do next

Configure Call Selection