Dedicated extension pool member group settings

Used with the Avaya switch for Dedicated SO (either with DMCC [IP] or TDM). Specific extensions to be recorded are statically assigned to channels (for TDM) or softphones (for DMCC/IP) and the channels or softphones will remain service observed onto the recorded extensions. A dedicated extension pool member group must be associated with a recording resource—see Trunk span recording resource member group settings and Extension recording resource member group settings to create these before you proceed.

For recording resources to be available to this member group, only one recorder must be associated with the recording resource. The Recorder Control Type of the recording resource must be set to Service Observe, and the recording resource must not be associated with any other member group.

This member group cannot be associated with a selective extension pool.

Setting	Description
Name	Type a unique name for the member group.
Description	Type a description for this extension group (optional).
Recorder Fallback Type	Select one of the following from the drop-down list: On CTI Disconnection (Performance)—If CTI is disconnected, audio recording continues (VOX-detected segments will be retained), but screen recording does not. If CTI is up, only CTI segments with recorded audio are retained; if we receive CTI for a call but no audio (for any reason), recording will not occur. VOX segments (not associated to CTI calls) will be discarded. You can set a Rollback Period in the phone data source to specify the length of time preceding a disconnection for which recordings will be held. Always (Liability)—If CTI is disconnected, audio recording continues (VOX-detected segments will be retained), but screen recording does not. If CTI is up, both CTI- and VOX- detected segments will be retained. (If a signalling protocol is configured, it will be used before VOX to record the call.) (If a signalling protocol is configured, it will be used before VOX to record the call.)
Associated Member Groups	Select a Trunk Span or Extension Recording Resources to associate with this member group.
Advanced Parameters	Use the Key and Value fields to enter the advanced parameters required for your system. Only add advanced parameters in consultation with Verint Support or Field Engineers.

When you have finished editing this member group click Assign & Create Phones, then select one or more phones and click Assign Selected or Assign Range. Note that the number of configured phones must not exceed the number of recording resources.

There are two ways that load balancing can be applied to extensions: automatic and manual. Automatic will occur only if the recorders are over capacity. If you select Dedicated Interception as the Load Balancing Type, you can perform manual rebalancing by clicking Rebalance Extensions, and rebalancing will occur regardless of whether the recorders are at capacity.

Recorder capacity cannot exceed available resources. For Extension Recording resources, available capacity is determined by the number of softphones in the extension recording resources. For Trunk Span Recording Resources, the total number of associated ports determines the capacity.