Member groups

You set up the particular type of recording you require (trunk-side, station-side, and so on) by creating member groups. Member groups tie channels to Recorders, and define different groupings and their associations to Recorders, such as TDM extensions, TDM trunk spans and IP extension pools.

When you create a member group you will assign a Recorder Control Type and Fallback Type. The Integration Service uses these and other settings to determine what should be recorded and when—see “Recording Decisions” in the Technical Overview for more information about how these settings impact one another.

Each member group requires assignment to a recorder, which automatically assigns any Integration Service associated with the member group to the Recorder. View the relationships on the Associations page.

The types of member groups available to you depend on your specific recording configuration.

Type	Description	Settings
Compliance Station Extension Group	Used to set up extensions for TDM station side recording.	Compliance station extension member group settings for TDM
Compliance Trunk Span	Used to simplify the management of multiple phone lines from T1 (up to 24) or E1 (up to 30) trunk spans. Trunk group members are the actual channels derived from the T1 or E1 trunk span.	Compliance trunk span member group settings for TDM
IP Extension Pool	Used to group extensions in the IP switch or a hybrid switch that supports both IP and TDM. These groups of extensions are assigned to Recorders. Use this type of member group for DMS and for IP Interception.	IP extension pool member group settings
Trunk Span Recording Resource	Used to represent T1 or E1 lines on TDM switches with selective recording capabilities like SO.	Trunk span recording resource member group settings
Extension Recording Resource	Used to represent a list of extensions used on IP switches with selective recording capabilities like SO and SSC (for example, these extensions are used on Avaya as softphone extensions).	Extension recording resource member group settings
Selective Extension Pool	A selective extension pool is a list of extensions to be recorded, and at least one recording resource (described above) should be associated with it (the recording resources define and perform the actual recording).	Selective extension pool member group settings
Dedicated Extension Pool	Used with the Avaya switch for Dedicated SO (either with DMCC [IP] or TDM). Specific extensions to be recorded are statically assigned to channels (for TDM) or softphones (for DMCC/IP) and the channels or softphones will remain service observed onto the recorded extensions. A dedication extension pool must be associated with a recording resource.	Dedicated extension pool member group settings
Multiple Registration Extension Pool	Used in Avaya DMCC environments to support multiple device registration (including support for N+N redundancy).	Multiple registration extension pool member group settings
DMCC Recording	Used in Avaya DMCC environments to support Avaya on demand recording. Specific extensions to be recorded are statically assigned to softphones.	DMCC recording group member group settings
Gateway Side Correlation Pool	Use this member group to record traffic at a Session Initiation Protocol (SIP) Trunk. This includes environments in which SIP trunk sessions are replicated by an edge device such as Acme Packet SBC to the Recorder. This member group can be used with the following data sources: Avaya, Cisco Webex Contact Center, Five9 VoiceStream, Genesys, Genesys Cloud CX, Generic Phone, Generic Application, and IP Trade.	Gateway side correlation pool member group settings
Line Side Correlation Pool	Use this member group to record SIPREC traffic that is forked for an individual station. Third-party solutions that integrate with this SIP trunk provide SIPREC recording forks for all calls for the assigned devices. This member group can be used with the following data sources: Generic Application, Generic Phone, Avaya Communication Manager Phone.	Line Side Correlation Pool member group settings
Amazon Connect	Used for recording with Amazon Connect data sources.	Amazon Connect member group settings
Microsoft Teams Group	Used for recording with Microsoft Teams data sources.	Microsoft Teams Group member group settings
AudioHook Recording	Used for recording with Genesys PureCloud data sources.	AudioHook Recording member group settings
Streaming Media Capture Pool	Used to record real-time traffic from a Streaming Media Capture server in Avaya.	Streaming Media Capture Pool member group settings
Stream Recording	Used for recording real-time interactions from a cloud contact center that has a real-time streaming API that uses WebHooks for delivering interactions to the Verint system. Used by Twilio Flex and Zoom Contact Center data sources.	Stream Recording member group settings