Disable recording-based failover marking

If a call is recorded on the backup Recorder, but not on the main Recorder, primary control remains with the main Recorder. You can prevent both Recorders from consolidating the call in these cases, resulting in duplicated recordings, by configuring a setting on the Redundancy Controller.

Procedure 

1. On the Redundancy Controller, open Windows Explorer and go to:

   %IMPACT360SOFTWAREDIR%\ContactStore

2. Open the following file in a text editor:

   RecorderGeneral.xml

3. Locate the following parameter:

   RecordingBasedFailoverMarkingEnabled

4. Set the value to false.

   For example:

   <x:RecordingBasedFailoverMarkingEnabled>false</x:RecordingBasedFailoverMarkingEnabled>

5. Save your changes to the file and close it in the editor.

6. Open a command window and use the following command to run the checksum utility on the RecorderGeneral.xml file. This will add a new checksum with the modifications. Failure to complete this step will result in a ‘file tampered’ alarm.

   %IMPACT360SOFTWAREDIR%\ContactStore\Tools\Checksumutil.exe -g %IMPACT360SOFTWAREDIR%\ContactStore\RecorderGeneral.xml

7. Restart the Redundancy Controller server.

Related topics 

N+N