Recorder configuration workflow

Use the following procedure to guide you through configuration of an individual Recorder.

Workflow sequence

• Workflow: IP-based voice and video recording: Task 6 of 8

• Workflow: Screen recording: Task 5 of 7

• Workflow: Integrate Dialer integration: Task 6 of 7

Task List

1. The following sections describe configuration tasks that are common to setting up both IP and TDM Recording:

   • Recorder setup

   • Call buffer setup

   • Configure compression

   • Disk manager setup

2. Configure your database settings, as described in Configure database settings.

3. Once you have completed the tasks above, proceed to one of the following, depending on your recording type:

   • IP Recorder and IP Recorder Video configuration

   • TDM recording setup

4. Once the Recorder is set up, check the alarms.

   If you rollback your Recorder from Version 15.2 to 11.1, calls recorded on the Version 15.2 Recorder will not be supported by the 11.1 Recorder for replay, workflow rebuild, or consolidation.

What to do next 

Voice recording: Attributes configuration workflow

Screen recording: Recording rules configuration workflow

Dialer integration: Install and configure Archive

Related topics 

View active alarms