Map attributes to an adapter

Mapping attributes to an adapter identifies, to the Integration Service, which CTI fields should be tagged.

Before you begin

Create an adapter or learn about adapter creation in the Recorder Configuration and Administration Guide.

Identify CTI data

Procedure

Go to System Management. Under Enterprise, select Settings.
In the Installation Tree, select the relevant Recorder server.
Click Launch and select Recorder Manager to open the Recorder Manager application.
In Recorder Manager, click General Setup.
Under Integration Adapters, select Settings.
In the left-hand pane, select the CTI adapter to map the CTI field to the custom attribute.
Click Attributes. The attributes created in the Enterprise Manager appear in the list.
For each attribute, in the External Name field, enter the name of the CTI data supplied by the third-party device (see Identify CTI data).
Locate the custom attribute created in Recording Management, and type the CTI field's External Name as extracted from the Recorder Integration Service logs.
For example, if you have an attribute named "MyCallId", you would map the attribute to the External Name “event.call.callId”.

You can find external names in the Recorder Integration Service logs. See "Identify CTI data" in the Recorder Configuration and Administration Guide for more information. For all of the rules governing the External Name field, including cases where the external attribute consists of a list of values, see Attribute external name syntax.
When creating the external name, use only custom attributes. Do not associate standard attributes with custom values.
- Custom attributes are created in the task Create, edit or delete an attribute.
- Standard attributes are listed in the topic Standard attributes.
Click Save.