Set up recording rules

You can apply individual recording rules to specific Integration Service servers, entire sites, or across the enterprise. There are also settings at the server-level that impact the way all recording rules are carried out.

Before you begin 

Set up any Attributes specific to your system.

Related topics 

Configure server-level settings for recording rules

Create a recording rule

Create a recording rule to route interactions to real-time voice bots

Create conditions for a recording rule

Create a schedule for recording rules