Customer Feedback SaaS considerations

Some Customer Feedback features have specific considerations in a SaaS environment.

Considerations are indicated for each feature, and recommendations on how to approach the feature implementation in the SaaS solution.

The System Management, Customer Feedback area is only available to the Service Provider.

Feature	Consideration	Recommendations
System-level Customer Feedback IVR Survey configurations	System-level Customer Feedback IVR Survey configurations in System Management, Customer Feedback, Settings affect all tenants when creating a new extension, but can be configured individually for each extension and tenant. These configuration settings are: ETL Settings Reporting thresholds for Red/Yellow/Green on response quantity Voice Survey Server Settings for various timers and configurations	Ensure that these settings are appropriate for all tenants.
System-level Customer Feedback IVR Survey-Call Transfer Settings	System-level Customer Feedback IVR Survey configurations in System Management, Customer Feedback, Call Transfer Settings affect all tenants.	Configure separate extensions for each tenant. Do not edit the default extension with Call Transfer Settings
System-level Customer Feedback IVR Survey-Common Sound Files configuration	System-level Customer Feedback IVR Survey configurations in System Management, Customer Feedback, Common Sound Files affect all tenants. Common sound files are rarely used, and include prompts such as a technical problem message and prompts for manual transfer scenarios.	Ensure that these common sound files are sufficiently generic to be appropriate for all tenants.
System-level Customer Feedback IVR Survey-Survey Languages configuration	System-level Customer Feedback IVR Survey configurations in System Management, Customer Feedback, Survey Languages affect all tenants.	Ensure the available languages cover the needs of all tenants. Tenants will be able to view all available languages provisioned in the system.